City Pushes Internet Provider to Improve Access

The adoption of distance learning due to the COVID-19 pandemic has shined a light on unreliable internet access that has long affected La Cañada Flintridge, and the City Council is working with Spectrum to address the issue.
During the panel’s virtual meeting on Tuesday, Councilman Keith Eich told colleagues that he and other members of a subcommittee have been working with the internet service provider, which he said has taken steps to ease its system’s congestion
Residents who have reported their broadband problems to Spectrum and the council include the Rajagopalan family, which voiced its dissatisfaction with the company in a letter posted on the city’s website.
“We humbly request the city to authorize the study of issues related to Spectrum services that were contemplated during budget deliberations,” Sampath and Nandini Rajagopalan wrote. “The quality of internet service is unacceptable in these times when so many of us are distance learning or teaching hundreds of students or working from home.”
The company has seen high internet usage from 10 a.m.-9 p.m. in the last four months and has increased its capacity by as much as 40% to deal with the spike, according to Eich.
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