Council Approves New Utility Bill Relief Program

With utility rates scheduled to increase in the fall, the City Council authorized a new Burbank Water and Power program giving electricity bill credits to low-income residents.

The program is expected to go into effect at the beginning of October, when the utility will raise its electricity and water rates; further increases are planned for early next year. Residents who meet income eligibility thresholds and have been financially impacted by COVID-19 will receive a one-time bill credit of $50.

Eligible residents whose accounts are in arrears — 91 days or more past due as of the program start date — and have owed more than $500 in their electric bills for that time period will receive a $300 bill credit. Furthermore, residents in this category who are elderly or have a permanent disability and are also in the BWP’s Lifeline program can receive up to $1,000 in assistance.

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